Shipping Policy

1. Shipping /Collection Options:

Option 1: Collect from our premises, at 169 Apple Street, Honeydew, Roodepoort. Please ensure the final proof of payment has been sent to us before collecting or sending your courier.
Option 2: Your order can be dispatched by courier service on small parcels of 2 kg max weight, within Johannesburg and Pretoria, and will be charged R130. We reserve the right to use the most economical courier option. Urgent orders that need to be delivered in the fastest possible time will require the courier charge to be calculated. Large consignments and deliveries to outlying areas may incur a surcharge.

1.1 Standard Shipping

Duration: 1 - 2 Business Days (Excluding weekends and public holidays) within the main city centres
Ordering process: Orders are packaged and handed over to the courier service provider promptly after an order has been placed and payment confirmed.
Out of stock items: Most of our products are handmade, once they are out stock, the turnaround time for an item to be available again is approximately 3 to 5 working days.
Delivery Times: Orders placed before 13:30 are shipped the same day for same-working-day delivery, or the day after (excluding weekends, public holidays, and regional areas). Orders placed after 13:30 on a Friday will be shipped on Monday.

1.2 Shipping Rates

Johannesburg and surrounding areas: Flat shipping rate of R130 for parcels up to 2kg in

Johannesburg and Pretoria main areas. Surrounding areas have a flat shipping rate of R100 for

parcels up to 2kg. Thereafter, the rate is calculated based on the weight of the parcel.

National Shipping: The main city centre has a flat shipping rate of R156 for parcels up to 2kg. Areas not included in this list fall under regional areas with a flat rate of R180 for parcels under 2kg.
Free delivery to your door: For R1200 or more on your order, your order gets delivered for free within Gauteng Province.
Important notice: Please choose the right delivery fee when you check out, to ensure that your order does not get delayed. In the event you are unsure about the shipping rate applicable to you, please contact us via e-mail: assist@craftbysindi.co.za or call/Whatsapp: 063-036-7991

2. Craft By Sindi charges a standard shipping fee of R130. Free delivery applies to orders of R1200 or more.

3. We use The Courier Guy for our order shipping; they will ship your order to your door. Once your order has been dispatched, you will receive a tracking number that can be used to track your order on their website https://www.thecourierguy.co.za/tracking/

4. We use PUDO by The Courier Guy for our deliveries; they will deliver your order to a Locker near you. Once your order has been dispatched, you will receive a tracking number that can be used to track your order on their website https://www.thecourierguy.co.za/tracking/

5. We use PAXI for other deliveries, especially for customers in smaller towns and semi-rural areas. Your order will be delivered to your nearest PEP Store. Once your order has been dispatched, you will receive a tracking number via SMS that will be sent by the store, which can be used to track your order on their website https://www.paxi.co.za/track-a-parcel