We want you to be completely satisfied with your purchase. If for any reason you’re not, we’ll gladly offer a refund, exchange, or replacement, provided: You have the original tax invoice. The items are returned in their original, saleable condition. The return is made within 14 days of purchase. Tip: Always keep your invoice — you’ll need it if you decide to return an item. You can contact us via e-mail sales@craftbysindi.co.za or call/whatsapp: 063-036-7991

Refunds are processed to the same payment method used during checkout. If you don’t have proof of payment or the item was a gift, you’ll receive a Craft by Sindi gift card instead. Cash refunds are not available for online purchases.

You can return items purchased online to Craft by Sindi for a full refund, replacement, or exchange. When returning your items, you’ll need: Dispatch Note — included with your delivery. Original Tax Invoice — available in your online profile under My Orders. You can print it out or simply show it on your phone. Important: Delivery agents are not authorised to accept returns upon delivery. To arrange a return, contact us at: 📧 Email: sales@craftbysindi.co.za 📞 Call/WhatsApp: +27 73 447 4611

For customisation reasons, refunds or exchanges are not available on: Personalized Items Tailor-made Items e-Gift cards

Items from clearance sales cannot be refunded or exchanged.

Yes, If an item has a quality issues (excluding clearance sale items) can be returned: You may return it for a refund or exchange within 14 days of purchase. Proof of purchase is required, but original packaging is not necessary.

No. All items purchased on sale, clearance, promotional offers, or at a discounted price are considered final sale and cannot be returned, exchanged, or refunded, unless the item is defective, damaged upon delivery, or incorrect due to an error on our part. We encourage customers to carefully review product descriptions, dimensions, colours, and specifications before completing their purchase. If you have any questions about a sale item, please contact us prior to placing your order