Privacy Policy
1 . PURPOSE AND MANNER OF PERSONAL DATA COLLECTION AND USE
1.1 The Business collects and processes personal data in accordance with the provisions of the European Union General Data Protection Regulation (“GDPR”) and Protection of Personal Information Act, No 4 of 2013 (“POPIA”), as amended, and other regulations in force in the Republic of South Africa.
2. PRIVACY STATEMENT IN TERMS OF THE GDPR AND POPIA
2.1 The following data will be collected:
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2.1.1 The Registered User’s Full Name, Email Address, Phone Number, Company, IP address, non-personal browsing habits, and click patterns.
2.1.2 As and when necessary, The Business may electronically collect, store, disclose, and/or use the personal information.
2.1.3 Information collected from Registered Users is required to utilize the functionality of the Platform, and such information shall not be used for any other purpose without the Registered User’s prior consent.
2.1.4 All information collected is kept strictly confidential, and all reasonable steps are taken to ensure that information is secured in storage until ultimate destruction. It will not be shared with any third party without the prior written consent of the Registered User.
2.1.5 The Business shall take all reasonable steps to protect the personal information of Registered Users and is committed to respecting the privacy of the Registered User’s personal information. For these T&C’s, “personal information” shall be defined as detailed in the POPIA. As and when necessary, The Business may electronically collect, store, disclose, and/or use the Registered User’s personal information.
2.1.6 The Company will ensure that all its employees, third-party service providers, (including their employees and third-party service providers) having access to the Registered User’s personal information are bound by appropriate and legally binding confidentiality obligations in relation to the Registered User’s personal information and that such confidentiality meets any applicable law, regulation, legal process, or enforceable governmental request.
2.1.7 The Registered User’s personal data will be hosted and stored in countries that might not have the adequacy decision of the European Union; other third-party contractors may have access to the Registered User’s data is only for the purpose specified herein, and access to such third parties is strictly controlled.
2.1.8 Whenever The Business is sending data to countries that are not providing the same level of protection as the EU’s GDPR, the Company will use appropriate safeguards to protect the Registered User’s personal data, including but not limited to Standard Contractual Clauses for Processors.
3.2 The Company collects, stores, and uses the abovementioned information in order to:
3.2.1 Communicate requested information to Registered Users;
3.2.2 Respond to queries, responses, or complaints submitted by Registered Users;
3.2.3 Process orders or applications for The Business Products and/or Services;
3.2.4 Create Products or services that may meet the future requirements of Registered Users;
3.2.5 Provide Registered Users with access to restricted pages on the Platform; and
3.2.6 Compile non-personal statistical information about browsing habits, click patterns, and access to the Platform.
3.3 Personal information detailed above is collected and/or stored either electronically using “cookies” or is provided voluntarily with the Registered User’s knowledge and consent. The Registered User can determine any use of cookies through their browser settings but note that turning off cookies may cause certain features of the online services or Platform to be unavailable to the Registered User.
3.4 The Business may further collect non-personal information, for example, the Registered User’s IP address, the date and time of their visits to the Platform, and browser history, to recognize the Registered User during any subsequent visits to the Platform and/or use of the online services. The Business may further use this non-personal information to develop future products and/or services to meet the Registered User’s requirements and needs.
3.5 The Business owns and retains all rights to the non-personal statistical information collected and compiled by the Business.
3.6 The Business will not share the Registered User’s personal information outside of the Business except in the following cases:
3.6.1 With prior consent;
3.6.2 With its employees and/or third-party service providers who assist with the Platform;
3.6.3 When processing of information is necessary for the performance of a contract with the Registered User.
3.6.4 When The Business has a legal obligation to share the information;
3.6.5 When the information is necessary in order to protect the vital interests of the Registered User or of another person;
3.6.6 When the information is necessary for the performance of a task carried out in the public interest or the exercise of official authority vested.
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3.6.7 When the information is necessary for the purposes of the legitimate interests pursued by the Company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the Registered User, which require protection of personal data.
3.7 It is not allowed (hereinafter “Prohibited Practices”) to:
3.7.1 Use the Platform in a manner that may cause damage to the Business, other Users or any third party;
3.7.2 Undermine the security or integrity of any of the Business’s computing systems or networks;
3.7.3 Use the Platform in any way to impair functionality or interfere with other Users;
3.7.4 Access the Platform or Website without permission;
3.7.5 Make use of the Business's systems to commit fraud;
3.7.6 Act in a manner that is disrespectful or abusive to the Company systems and staff;
3.7.7 publish, upload, exchange, or transmit Prohibited Content;
3.7.8 publish, upload, exchange, or transmit any content that the Registered User knows to be false or untrue, or has justifiable reasons to believe it to be false or untrue, and whose use may cause damage to The Business, other Users, or third parties;
3.7.9 for any Registered User misrepresenting him/her/itself for the purpose of deceiving the Company, the Users, or third parties;
3.7.10 publish, upload, exchange, or transmit to the Business , other Users, or third parties any unwanted notices or other content of commercial or malicious nature, without prior request or consent, mainly including
notices and other content of the same or similar nature;
3.7.11 purposeful publishing, uploading, exchange, or transmission of any content containing computer viruses, worms, and programs that may obstruct or hinder the regular operation of the Platform, cause damage or destruction of any computer program, or any computer and other equipment owned by the Business, other Users, or third parties;
3.7.12 collect, process, or use personal data of the Registered Users or third parties in an unauthorized manner;
3.7.13 engage in overt or covert advertising (verbal or graphic representation of Products, personal names, names of companies, names, trademarks (registered or unregistered trademarks and service marks), businesses, etc.) in an unauthorized manner.
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