Refund/Return Policy

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1. No returns on personalized items, because customized items are not resalable. 
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2. Returns/refunds can be made on items if you are not completely satisfied, provided they have not been used and are still in their original packaging. Unfortunately, we can not refund delivery costs made for the original purchase. Return charges for the item will be at the customer's cost. 
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3. In the event of product dissatisfaction caused by Craft By Sindi, we commit to resolving the matter to the best of our ability. We will strive to replace the product promptly, and if we are unable to meet the deadline, we will offer a full refund. Any concerns must be lodged within 48 hours of order receipt. Send us an image of the damaged item.

4. Self-damaged or tempered products, attempts to fix or alter products without consulting Craft By Sindi, will void any refund or correction. Standard fees apply for correcting tampered products without consultation. 
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5. Upon agreement on a refund, clients must return the product within 7 business days in a proper condition. Refund eligibility is contingent upon the product being unused and un-tampered with. Courier fees will be refunded upon receipt of the courier company invoice.
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6. Craft By Sindi is not accountable for replacing or refunding products if the client approves the layouts/invoiced products. Standard rates and fees apply for any required corrections.
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Disclaimer: Handcrafted products might have some misalignment in certain areas, and the colors might be slightly different in real life from the images on the website. 

** Craft By Sindi  reserves the right to change these terms and conditions at any time, and such changes will be effective upon posting on our website **


 
Key Points to Remember

• Keep your original tax invoice for smooth returns.

• Refunds go back to your original payment method.

• Certain items (e.g. customised items, tailor-made items, gift cards) cannot be refunded.

• Quality complaints are handled within 2 months — no original packaging required.