We want you to be completely satisfied with your purchase. If for any reason you’re not, we’ll gladly offer a refund, exchange, or replacement, provided: You have the original tax invoice. The items are returned in their original, saleable condition. The return is made within 14 days of purchase. Tip: Always keep your invoice — you’ll need it if you decide to return an item.

Refunds are processed to the same payment method used during checkout. If you don’t have proof of payment or the item was a gift, you’ll receive a Craft by Sindi gift card instead. Cash refunds are not available for online purchases.

You can return items purchased online to Craft by Sindi for a full refund, replacement, or exchange. When returning your items, you’ll need: Dispatch Note — included with your delivery. Original Tax Invoice — available in your online profile under My Orders. You can print it out or simply show it on your phone. Important: Delivery agents are not authorised to accept returns upon delivery. To arrange a return, contact us at: 📧 Email: sales@craftbysindi.co.za 📞 Call/WhatsApp: +27 73 447 4611

For customisation reasons, refunds or exchanges are not available on: Personalized Items Tailor-made Items e-Gift cards

Items from clearance sales cannot be refunded or exchanged.

Yes, If an item has a quality issues (including clearance sale items) can be returned: You may return it for a refund or exchange within 2 months of purchase. Proof of purchase is required, but original packaging is not necessary.

Yes. An item in its original form, not used can be refunded or exchanged within 14 days of purchase, provided you have proof of purchase.